Sales Dashboard - Top Market Details

Currently we show the top market, but we should be able to show more details in a top market detail view.

Sales dashboard - show revenue per discount code used

Currently the Top Discount Codes section only shows how many times the code was used and the average order discount. It would be nice to add “revenue” on this section to see how much revenue each code has generated.

Sales Dashboard - Export All Top Products

Be able to export all top products, not limited by top 50.

Comments indication on orders list

Show which orders that have comments in the order list view.

Custom Feature Visibility Control

Custom Feature Visibility Control allows users to hide specific features from the Brink Merchant Portal, providing them with the ability to control which features are accessible. This feature is valuable for users who want to prevent certain features from being used, especially when new features have not been integrated by external systems yet.

Price Service

Brink Commerce will expand its Price Service with two key capabilities, available exclusively to merchants with a Campaign Manager license: New campaign price feeds, enabling external systems to consume campaign-specific pricing in a structured and reliable format. A new query endpoint that returns all price, product, or campaign changes within a specified timeframe, allowing downstream systems (such as search and indexing clusters) to update dynamically and efficiently. Value / Impact: These enhancements ensure fresher, more accurate pricing across the merchant’s ecosystem. Search, indexing, and personalization services can react to price and campaign updates in near real time, reducing inconsistencies, improving data alignment, and strengthening the overall customer experience.

Create Order – modify price

Customer service want the ability to modify the price directly in Create Order in Brink (without discount codes) for complaints/replacements. This will simplify handling and reduce the risk associated with using general discount codes.

Fallback shipping KSA

We would like to be able to set the fallback shipping required by the KSA solution in Brink and not in our CMS. — Vi har snackat snabbt med Brink om det, så lite info: Vi behöver också sätta upp en fallback för shipment. https://docs.kustom.co/contents/checkout/shipping-assistant/overview https://docs.brinkcommerce.com/workflows-and-integrations/integrations/payments/klarna https://docs.kustom.co/contents/api/checkout/other/createordermerchant#other/createordermerchant/t=request&path=shipping_options

Improve handling on manual refunds - refund fee

Hi, Currently we need to manually set refund fee when handling refunds in Brink. Looking for a solution that allows us to preset different “refund fees”. It could work similar to how shipping does, where you can easily include the refund fee based on a set of refund fees we have created in Brink. This would help minimize manual errors when creating refund fees, where you have to type the amount, name and tax percentage.

Sales dashboard - Adding margin

Allow product API to include cost of product, in order to give data on margin per product. Since price is set on variant level, i think it would make sense to update this endpoint (/product-parents/{productParentId}/variants) to allow for cost of variant.

Omnichannel Fulfillment Enhancements

Brink Commerce is expanding its fulfillment and inventory capabilities to deliver a more advanced and precise omnichannel fulfillment experience across checkout, routing, and customer delivery options. The enhancements focus on strengthening allocation logic, improving inventory visibility in checkout, and enabling more flexible shipping scenarios. Key improvements include: Enhanced Allocation Algorithm Configurable rules for single-inventory fulfillment, ensuring an entire order can be fulfilled from one location when required. Support for fallback inventory logic (e.g., default to a central warehouse) and safety stock thresholds per location to reduce overselling and increase allocation accuracy. Enriched Shipping Selector Integrations Deeper integrations with providers such as Ingrid, Nshift, Kustom, and Avarda. Checkout now surfaces inventory type visibility (store, warehouse, drop-ship) and updates allocation in real time based on customer selection, improving lead-time accuracy for immediate or deferred pickup. Split Shipment Support More advanced coordination between allocation logic and shipping selectors, enabling mixed fulfillment scenarios where customers can pick up part of an order in-store while other items are shipped separately. Value / Impact: These enhancements deliver greater operational control for merchants and a more transparent, flexible customer experience. They reduce overselling risk, improve delivery promise accuracy, and streamline BOPIS/BORIS flows. Overall, they strengthen Brink’s role as a true omnichannel commerce platform capable of dynamic, multi-location fulfillment at scale.

AI Cart Recommendations

Brink Commerce is partnering with Cursive, an AI-native personalization engine, to bring real-time, generative product recommendations directly into the cart experience. Through a native integration with Brink's Shopper Service and Shopper Insights, merchants can activate AI-driven cart recommendations and dynamically generated headlines without building or training their own ML models. Every time a shopper updates their cart, the service responds in roughly 40 ms with a fresh, context-aware set of recommendations and a generative headline tuned to that exact basket, market, and channel. Activation is handled in the Brink Merchant Portal, the same configuration flow merchants already use for payment and shipping providers. Impact Cart is one of the highest-intent surfaces in the funnel, but historically a hard place for merchants to drive incremental revenue without heavy merchandising effort. With Cursive plugged into Brink, cart becomes a revenue-bearing surface powered by generative AI — with measurable uplift, full attribution, and no replatforming required. Benefits Incremental revenue uplift on cart. AI-driven recommendations and generative headlines designed to lift average order value and conversion on an underutilized surface. No ML investment required. Cursive owns the model, ranking, and generative copy. Merchants get AI-native UX without hiring data science teams or training their own models. Real-time relevance (~40 ms). Recommendations are generated on every cart update, based on the actual basket, market, and channel context — not pre-built bundles. Generative, not rule-based. No need to hand-curate bundles or write headlines in advance. The model produces both the product selection and the copy on the fly. Merchandiser stays in control. Curated picks, pinning, and overrides remain available whenever the team wants to steer the model. Built-in measurement. Brink's Shopper Insights tracks what was shown, clicked, and converted — giving full transparency on the value delivered. Per-channel, per-market activation. Roll out gradually: start with a single channel on one market and scale from there. Fast time-to-live. API ready within roughly a week of data access; model training can complete in as little as 24 hours. No replatforming. Activated via a toggle in Merchant Portal plus an initial data push same flow as any other Brink provider. Key Features Generative product recommendations rendered in the cart on every basket update. AI-generated headlines tailored to the live cart context, market, and channel. Native integration with Brink Shopper Service (cart context) and Shopper Insights (training and measurement). Merchant Portal activation — turn Cursive on per channel and per market, the same way you configure payment or shipping. Manual overrides and pinning so merchandisers can always steer the model. Attribution and performance data built into Shopper Insights, including what was shown, clicked, and converted. Interested in joining the early access program? Contact your CSM or the Brink Product team.

Workflows - New action "deliver orderLines"

Mollie Payments

External Events - DLQ + Redrive

Expose DLQ + Redrive possability Redrive event to specific destination (we only expose order event in MP currently)

Buy Online Pickup In Store

Workflows - Support AUTO/MANUAL/SKIP

Each action can run as AUTO (Brink performs it), MANUAL (record that it was performed outside Brink), or SKIP. Cancellation and Delivery should have this option.

Product Cost Service

A dedicated cost domain in Brink. Purchase price and landed cost are pushed from your ERP, stored per SKU, and stamped immutably on every order line, making margin available at the moment of commerce. What it means Two cost concepts, kept separate: purchase price in supplier currency for customs, landed cost in ERP base currency for margin reporting. Brink stores the last known value from your ERP and never calculates it. No FIFO, no inventory valuation. ERP and DWH remain finance truth. Management API for integrator push, idempotent per SKU. ERP-agnostic contract, so any integrator can plug in. Immutable cost snapshot on every order line at order create, including FX rate and timestamp against your reporting currency. Cost in the WMS order payload for customs declared value, and cost per line in order events for operational margin reporting. Optional sellability gating: block products without cost data from being sold, with overrides for drop-ship, gift cards and samples. Why this is good for merchants Your ERP stops being the bottleneck for operational cost questions. Customs declarations and margin reporting run from Brink in real time, and margin becomes available to commerce logic for the first time.

Brink Shopping Assistant

Implement Shoplab giftcard

Implement Shoplab giftcard to; → Configure → Use Giftcard → Sell Giftcard OM operations

Sales Dashboard - Top Shipping Method

Top shipping method – add function to see which shipping methods are being used. Potentially filter options on how many were free vs paid.

User Management 2.0

Brink Commerce is reimagining the Merchant Portal to become the central hub for daily operations, administration, and analytics. This initiative introduces granular role management, streamlined dashboards, and self-service capabilities, tailored to support growing merchant operations while enhancing usability and security. Impact: The new Merchant Portal will improve operational efficiency, access control, and customer experience by providing role-based access, purpose-built dashboards, and feature flexibility. It ensures that each user group — from CX to system administrators — has access to the tools they need, without unnecessary risk or complexity. Key Benefits: Granular Role Management: Define fine-grained access levels tailored to merchant functions: Super User – Full control, including feature toggles CX Admin – Access to orders, deliveries, and returns Ecom Admin – Access to campaigns, discounts, prices, and products System Admin – Manages integrations, configurations, and API clients Read Only – Non-editable access across dashboards Role-Based Dashboards: Operations Dashboard – For CX tasks: order, delivery, compensation handling Order Dashboard – For ECOM tasks: campaign, discount, price, product management System Dashboard – For technical users: integrations, API clients, configurations User Experience Enhancements: Interactive onboarding and contextual tutorials Clean, role-specific UI tailored for both advanced and new users Enterprise-Grade Access Control: Support for Single Sign-On (SSO) to meet enterprise security standards. Reduces access risk for merchants with many users

Sales Dashboard - Filter by discount rules

Customer wants to filter sales in the sales dashboard by the discount rules being used. The same way we allow filtering on campaigns.

Top Discount Codes - Add External Rules

Currently, External rules does not show up under top discount codes. It would be nice to either add the option for them to show up here, or add another view that only shows Top External Rules.

Add support for opening orders in a new tab

In the order list view, support to open an order in a new tab

Sales Dashboard - Top Discount Code Rules Export Feature

Being able to export the top discount code rules / codes to a csv.

Sales Dashboard - Improve Sort Functionalities

Allow to sort by total sales on Top Products.

Sales Dashboard - Update filter by Product Parent

Support for filtering on discounted and non-discounted values for product parent.

Make session expiration a parameter

Today session expiration is set to 30 days and is extended 30 days if refreshed. Now we are adding the possibility to extend expiration to 90 days.

Sales Dashboard - Simplify selection of datetime

E.g. at the moment you need to specify the time when you choose a date. We should be able to simplify the time selection.