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Product Cost Service
A dedicated cost domain in Brink. Purchase price and landed cost are pushed from your ERP, stored per SKU, and stamped immutably on every order line, making margin available at the moment of commerce. What it means Two cost concepts, kept separate: purchase price in supplier currency for customs, landed cost in ERP base currency for margin reporting. Brink stores the last known value from your ERP and never calculates it. No FIFO, no inventory valuation. ERP and DWH remain finance truth. Management API for integrator push, idempotent per SKU. ERP-agnostic contract, so any integrator can plug in. Immutable cost snapshot on every order line at order create, including FX rate and timestamp against your reporting currency. Cost in the WMS order payload for customs declared value, and cost per line in order events for operational margin reporting. Optional sellability gating: block products without cost data from being sold, with overrides for drop-ship, gift cards and samples. Why this is good for merchants Your ERP stops being the bottleneck for operational cost questions. Customs declarations and margin reporting run from Brink in real time, and margin becomes available to commerce logic for the first time.
Sales Dashboard - Sort top products by total sales
Today we only allow sorting by total sales within a selected currency. Update so that you can sort by total sales regardless of the filter.
Overview of external events
It would be great to have an overview of all external events for an order. What event got sent and when? Who received the event?
Implement Shoplab giftcard
Implement Shoplab giftcard to; → Configure → Use Giftcard → Sell Giftcard OM operations
Create Order – modify price
Customer service want the ability to modify the price directly in Create Order in Brink (without discount codes) for complaints/replacements. This will simplify handling and reduce the risk associated with using general discount codes.
Improve Modification Orderlines UX
Context: Some merchants choose to delegate the start operation of a modification to their integrators. Problem: The current Merchant Portal UX does not adequately communicate or support the scenario where the integrator is responsible for starting a modification. Goal: Update the Merchant Portal UX so that merchants clearly know that they are creating a request, instead of having to work around it by cancelling a start modification operation to achieve the same output.
Improved order comment overview
In order for CX to get a better and easier look of all comments placed on a certain customer there needs to be a clear overview in the UI. Right now, the comment is only viewable on the specific order that the comment was placed, meaning if a customer has plenty of orders the customer service agent would need to check through all orders to see if they have any previous comments, such as suspected fraud. A better overview would save time and give the agent the info they need right away. This would also be useful when managing the block email functionality. The most optimal solution for this would be to show all manual order comments placed on a customer on all orders. Alternative solutions would be to either add a button “See all comments” or under the already existing button “See all orders” reach a page that directly shows all the customers comments straight away without any additional click.
Fallback shipping KSA
We would like to be able to set the fallback shipping required by the KSA solution in Brink and not in our CMS. — Vi har snackat snabbt med Brink om det, så lite info: Vi behöver också sätta upp en fallback för shipment. https://docs.kustom.co/contents/checkout/shipping-assistant/overview https://docs.brinkcommerce.com/workflows-and-integrations/integrations/payments/klarna https://docs.kustom.co/contents/api/checkout/other/createordermerchant#other/createordermerchant/t=request&path=shipping_options
Change log - add trace for who did the change
It would be very useful to have an overview over latest changes to discount codes, who changed what and who created the codes in order to stay compliant. (similar to how it looks on orders)
Get all products
It would be neat to extract all products from brink via an endpoint. Specifically useful when changing master data source or switching services connected only to brink, i. e a WMS.
Improve handling on manual refunds - refund fee
Hi, Currently we need to manually set refund fee when handling refunds in Brink. Looking for a solution that allows us to preset different “refund fees”. It could work similar to how shipping does, where you can easily include the refund fee based on a set of refund fees we have created in Brink. This would help minimize manual errors when creating refund fees, where you have to type the amount, name and tax percentage.
Tagging functionality - Operations Dashboard
There are cases where CX need to contact the customer first, and others where they need assistance from Finance to resolve them. Would it be possible to have some kind of tagging functionality? For example, tag cases with “Customer contacted” or “Finance contacted.”
Order comment
Our B2B customers has requested the ability to add comments to their orders (used for special requests or for there internal reference) Also would like this comment to be accessible to add to their order confirmation.
Sales Dashboard - Top Market Details
Currently we show the top market, but we should be able to show more details in a top market detail view.