Orders
See and manage orders
- Orders - how to search and viewThe order section is where you handle all incoming orders. You can manage, cancel, view, or resend orders.
- Duplicate and create orders manuallyManually creating orders is a good way of capturing sales in, for example, customer service calls. In the Brink Commerce Merchant Portal, there are two ways to manually create orders: starting from scratch or creating an order based on an existing one.
- Create deliveriesThe deliveries function in Merchant Portal allows you to manually mark orders that were completed outside of Brink Commerce as delivered.
- How to issue a refundRefunds in Merchant Portal allow you to compensate customers for specific items or other order-related costs like shipping fees. A refund is tied to individual order lines or fees.
- How to issue compensationCompensation in Merchant Portal is a form of reimbursement provided to a customer that is not tied to a specific order line or product. It’s useful when a customer is compensated for issues that don’t directly involve individual items, such as shipping delays or service issues.
- Resend order eventsBrink Commerce uses events (signals) to communicate with external systems like ERP and WMS systems, which are crucial for fulfilling orders. However, if these systems are unreachable or unable to receive the signals, you may need to resend the order events manually.
- Cancel ordersOrders that haven’t been processed (e.g., delivered) can be canceled through the Merchant Portal. Here's how to cancel an order and manage the cancellation process.
- Release order linesThe Release function in Merchant Portal allows you to manage undelivered order lines by releasing payments, gift cards, or bonuses tied to them.
- How to modify ordersOrders in Brink Commerce can be modified after they are placed but before they are delivered. This is useful when customers want to change their order.
- Add and manage order commentsOrder comments in Brink Commerce allow team members to leave notes directly on an order. These comments help improve collaboration and maintain a clear history of actions.
- Create Order: handling expired payment sessions and stale checkoutsHow Create Order works, why payment links can stop working, what to do when a customer reports an expired link, and how to communicate the 48-hour window up front.