Supported Order Operations

• Delivery

  • Essentially capturing of payment

  • We use the delivery term since we deliver gift card products, gift cards, orderLines etc.

• Cancel

  • Cancel the entire order before delivery

• Refund

  • Refund the total amount of e.g. an orderLine

• Compensation

  • Refund a part of e.g. an orderLine

• Release

  • Part cancellation of an order

  • If the order have been part delivered and some items won’t be delivered (e.g drop shipment), then using release will release the payment authorization of the remaining items that have not been delivered

• Modification of orderLines

• Modification of shipping fees

• Modification of shipping address

Overview Details

Failed Operations

All started operations that have failed will be highlighted, e.g:

Created Operations

Created operations that have not been started yet are highlighted in the dashboard, e.g:

You can use this with our User Management roles, e.g:

If the customer is using the user roles CX-user and CX-admin, you can use the dashboard to review created operations that have not been started. CX-user only have access to create operations, not starting them.

A CX-user can then create a compensation for a customer of 100 SEK. For the compensation to be started and payment to be sent to the customer, another user that have CX-admin role must start the operations, essentially double-check the colleagues intent.

Pending Operations

Operations can be in a pending state, when Brink have not received an update yet.