Add and manage order comments

Order comments in Brink Commerce allow team members to leave notes directly on an order. These comments help improve collaboration and maintain a clear history of actions.

Written By Petter Johansson

Last updated 10 months ago

Add and Manage Order Comments

Introduction

Order comments in Brink Commerce allow team members to leave notes directly on an order. These comments help improve collaboration and maintain a clear history of actions or observations tied to the order. Comments are visible in the History section and include the author’s name (email) and timestamp.

Steps to Add a Comment to an Order

1. Navigate to the Order

  • In the left-hand menu, go to Orders, then click Orders again.

2. Find the Order

  • Use the search or filter tools to locate the order you want to comment on.

3. Open the Order Details Page

  • Click on the order to open the Order Details view.

4. Scroll to the History Section

  • On the Order Details page, scroll down to the History section.

  • Here, you can see the full history of the order:

    • When the order was created

    • If the order was ever blocked

    • Any previous comments or actions

How to Add a Comment

1. Enter Your Comment‍

  • In the comment field within the History section, type your message.

Order comments

‍

2. Post the Comment‍

  • Click Post to save your comment.

  • Your comment will appear immediately in the history, tagged with your username (email) and timestamp.

Managing Your Comments

1. Edit or Delete Your Comment

  • Beneath each of your own comments, you’ll see buttons to Edit or Delete.

  • Only you can edit or remove your own comments.

Edit comment

‍

Other Ways Comments Can Be Added

Comments can also be left automatically or manually during specific actions, such as:

  • Initiating a compensation

  • Cancelling an order

Comments when cancelling an order

These comments will appear in the History, linked to the corresponding event for clear tracking.