Payments, refunds and compensations
- What has to be true before a refund can be created?
- Is it possible to revert or cancel a refund that has been created on the wrong order line in Brink OMS?
- Can a refund be reverted if it was made on the wrong item?
- We made two compensations in quick succession and one of them disappeared.
- A compensation fails on an order that included an upsell.
- An operation shows as failed in the dashboard. What do we do?
- A fee was credited twice when a return was processed in two parts.
- The amount left to compensate does not match the remaining amount at the payment provider.
- A completed return did not reach Brink, so the customer was not refunded.