HomeQ&AQ&AQuestions & AnswersBy Andreas Kimmehed•61 articlesProvidersThe captured amount at the provider does not match the shipping cost in Brink.An order is missing its shipping row in the Payment provider, though it exists in Brink.A gift card shows redeem failed but the amount was still deducted in the checkout.Does Brink set the order reference automatically as the external id in the Ingrid session?How is Ingrid Widget configurated?How do we make a specific shipping option free or discounted?The payment method in our order conformation or delivery email from the CRM shows a generic value instead of the actual method.An order confirmation via Voyado was not sent and the order shows a confirmation error.API and integrationsIs there an API for the data shown in the sales dashboard?How do we find an order from our own system?Are the Shopper API endpoints rate limited, and what counts as the client?How long are logs kept? We want to report an issue from last month.Where can we see our own rate limits and quotas?We configured an integration but it has no effect on orders.Product data and stockWhat are the limits on product tags?Why does the item description on an order line appear in the wrong language?A product cannot be added to the cart because its price is missing.Workflows and blockingOur blocklist stopped working after we added a second condition.A workflow is stuck in pending and does not show up under failed operations.My workflow does not run at all.Payments, refunds and compensationsWhat has to be true before a refund can be created?Is it possible to revert or cancel a refund that has been created on the wrong order line in Brink OMS?Can a refund be reverted if it was made on the wrong item?We made two compensations in quick succession and one of them disappeared.A compensation fails on an order that included an upsell.An operation shows as failed in the dashboard. What do we do?A fee was credited twice when a return was processed in two parts.The amount left to compensate does not match the remaining amount at the payment provider.A completed return did not reach Brink, so the customer was not refunded.OrdersCan we release just one of the remaining order lines?Order lines appear in an unexpected order in the Merchant portal.Two orders were created for what the customer says was one purchase.Can we change the address or personal details on an order after it has been cancelled?How do we remove a customer's personal data for a GDPR request?An order is stuck under ongoing operations and we cannot move it.We received the same OrderCreated event twice. Did someone trigger it manually?An order shows as shipped in our warehouse system but never became delivered in Brink.A zero-shipment was registered at the warehouse but the order still shows as placed.Why can I not start an operation on this order?What is the difference between a refund and a compensation?Where do I find the actual error from the payment or shipping provider?Can an order be deleted entirely?Discount and PromotionsCan one discount code give different percentages at different cart values?Two discount rules do not combine on the same order.A product tag does not appear in the dropdown when I build a cart rule, even though the products carry it.A gift with purchase does not appear on some orders but works on others.A cart-level code seems to be applied after our SKU-level discounts. Is that expected?How do we give free shipping together with a 100 percent discount?Can we offer discounted shipping to loyalty members only?Can we run a gift with purchase where the free item must match the size the customer already has in the cart?How long does it take for a change to a discount rule to take effect?Can we generate large batches of discount codes?Can we change a campaign after it has started?Can I create quantity-based pricing for a specific product (e.g. buy 1 for $499, 2 for $899, or 3 for $1,199)? If so, how is it configured?Access and usersCan we use single sign-on for the Merchant Portal?How do we get API credentials for our integrations?How do we add more people from our team to the support portal Featurebase?How many API clients can we create, and where is the client secret?A colleague has left the company. How do we remove their Merchant Portal access?A user cannot log in to Merchant Portal with their account.Two-factor authentication for access to Merchant Portal is not working?