An order is missing its shipping row in the Payment provider, though it exists in Brink.

Written By Andreas Kimmehed

Last updated 27 days ago

If the shipping fee is present in Brink and in your ERP but not in Payment provider, the loss is between Brink and that provider. Report the affected order references. Note that attempting to capture a higher amount than the Payment provider holds will fail, so these orders need manual handling until corrected.