Unfortunately, refunds cannot be reverted once they have been created in the OMS. If a refund is issued on the wrong order line it needs to be handled manually outside of Brink.

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We made two compensations in quick succession and one of them disappeared.A compensation fails on an order that included an upsell.An operation shows as failed in the dashboard. What do we do?A fee was credited twice when a return was processed in two parts.

What has to be true before a refund can be created?Previous Can a refund be reverted if it was made on the wrong item?Next

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