The amount left to compensate does not match the remaining amount at the payment provider.
Written By Andreas Kimmehed
Last updated 2 months ago
Report this with the order reference and both amounts. Small differences on percentage-based compensations across multiple order lines are a known area under investigation and should not be worked around by adjusting amounts manually without recording what was done.
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What has to be true before a refund can be created?Is it possible to revert or cancel a refund that has been created on the wrong order line in Brink OMS?Can a refund be reverted if it was made on the wrong item?We made two compensations in quick succession and one of them disappeared.Still need help? Ask the team